Public sector
Public websites built around people.
Help residents find information and take part, and give your team a site it can keep current. Our experience includes around fifteen years on UK public-sector programmes, including nine on Department for Education services.
- 15 years
- On public sector programmes, through managed service providers and agencies
- £3bn
- Annual funding, through a service estate rebuilt cloud-native
- GDS
- Government Digital Service patterns adapted into a shared framework
- In the open
- Public sector code published on GitHub, reviewed in public
How we work
What that experience buys you
Clear evidence at handover
Agree the resident tasks, publishing workflow and acceptance criteria before development. At handover, receive the test findings, fixes and documented limitations, with a plan for anything outstanding.
Accessibility as a deliverable
WCAG 2.2 AA is our target. Automated checks sit alongside manual keyboard and screen-reader testing. We draft the accessibility statement for your approval and agree who maintains it as content and software change.
Publishing your team can manage
An editing workflow matched to the people who will use it, with training, clear approval steps and review dates. Keep projects, member profiles and consultation deadlines current, and connect residents to the council’s formal record.
Ownership and continuity
Domain and content control stay with the agreed client organisation. We specify account recovery, export formats, software licence rights and transfer assistance in the proposal, alongside support scope and renewal costs.
Pride in Place
Websites for Neighbourhood Boards
Public-service experience at neighbourhood scale
A site the board can keep useful after launch.
Our experience spans complex government services, accessible interfaces and publishing frameworks used across teams. For a Neighbourhood Board, that means practical attention to resident tasks, editorial capacity, accountable-body responsibilities and evidence at handover.
A board website should make local projects visible, explain decisions and give residents useful ways to participate. The right setup may be council pages, a dedicated website, or a combination. We can help you define the brief and build a site where dedicated provision is appropriate.
Agree ownership, publication responsibilities and the applicable accessibility and data-protection requirements with your accountable body. Our guide separates programme conditions, legal duties and practical recommendations, with links to the official sources.
A proposal can cover local branding, project and news pages, an editing system, accessible contact routes, training and ongoing support. We agree the content work, integrations, timetable and full costs before starting.
A free guide for boards
A meeting checklist and practical questions for any supplier: what residents need, who controls the accounts, how accessibility is tested, whether visitor information is sold or reused, and what the site costs to maintain. Free to read, print and share, with no registration.
Accessibility
What we commit to
Every public sector site we build targets WCAG 2.2 Level AA, tested with a keyboard and a screen reader and not only with a scanner.
A Lighthouse accessibility score is not a percentage of compliance. Automated tools detect some barriers, while other criteria need manual assessment. We agree the test scope and acceptance process with you, including your content and third-party tools.
We provide the findings and draft the accessibility statement for your organisation to approve. The proposal sets out defect correction, retesting and responsibility for future updates. Independent audits and research with disabled users can be included in the agreed scope.
Visitor privacy
Know where information goes
We do not sell personal data. For a commissioned site, we agree what information is needed and document the proposed hosting, forms, analytics and other providers for your approval. Their purposes, retention and any reuse of visitor information belong in that review.
Your organisation’s data protection officer confirms controller and processor roles and the required terms. We configure the agreed privacy controls and explain them at handover. Optional analytics and embeds are decisions to make explicitly, rather than additions to assume.
How we have worked
Usually as part of someone else's team
Most of that public sector work came through managed service providers and agencies rather than a direct contract with the department. A lot of government delivery is structured that way. It means we are used to working inside someone else's governance, assurance and release process instead of expecting our own.
For a smaller piece of work we are equally happy contracting directly. Our proposals identify the deliverables, responsibilities, support and costs. If we may bid for your work, any earlier advisory role should be agreed with your accountable body.
Next
Talk to us
A small company in the West Midlands. If you have a project, a procurement you are shaping, or a site you would like a second opinion on, hello@coolunlimited.co.uk reaches us directly.