Support

Support for our apps is by email, and it is answered by the people who built them.

support@coolunlimited.co.uk

We aim to reply within two working days. There is no ticket number and no automated first response.

Reporting a problem

If something has gone wrong, these four things will usually let us find it without a second round of emails:

• which app, and which device — iPhone or iPad, and the model if you know it;
• your iOS version, from Settings → General → About;
• what you were doing when it happened;
• a screenshot or screen recording, if you can get one.

If the app crashed, it may already have sent us an anonymous crash report — but telling us roughly when it happened makes that report far easier to find.

Purchases and refunds

All purchases go through Apple, and we cannot issue refunds ourselves. Apple handles refund requests at reportaproblem.apple.com.

If a purchase completed but did not unlock, try Restore purchases in the app's settings first. If that does not fix it, email us — that one is ours to sort out.

Lost progress

Progress is stored on your device and in your own iCloud account. We have no copy of it and no way to restore it, which is a deliberate consequence of not running a server that holds your data. Keeping iCloud enabled for the app is what protects your progress when you change device.

Privacy and data requests

Requests to see or delete personal data go to privacy@coolunlimited.co.uk. See the privacy policy for what we hold, which is very little.

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